Deposit Operations Specialist
Company: First Resource Bank
Location: Exton
Posted on: January 4, 2026
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Job Description:
Description: First Resource Bank, a thriving community bank
headquartered in Exton PA and recognized as one of the “Best Places
to Work”, is seeking a dynamic and motivated full-time Deposit
Operations Specialist. The primary focus of the Deposit Operations
Specialist will be to support customer-driven transactions and
interactions. In addition to managing back-office functions related
to deposit accounts and electronic banking, this role will provide
cross-functional support through research, file maintenance, and
various operational requests. Essential functions/responsibilities:
Customer Outreach: Make customer contact for the following reasons
but not limited to: Non-Posted transactions, Returned Check and ACH
transactions, Past Due Safe Deposit Box accounts Exception Item
Outreach: call customers that are on the DDA Insufficient Funds and
Overdraft reports each morning. Manage overdrawn accounts and
charge off as needed. Wire Processing: Handle the processing of
both incoming and outgoing wire transfers efficiently and in
accordance with established procedures. Chargeback Items: Retrieve
Chargeback files from the Federal Reserve Bank and processes
entries in Silverlake. Dormant Account Review: Track pre-dormant
and dormant accounts, reach out to customers with accounts in this
status, and guide them through the steps to reactivate their
account(s). Update and stamp the corresponding synergy reports in
accordance with standard procedures. Returned Mail: Contact
customers whose mail has been returned, confirm their address, and,
if updated, facilitate the necessary paperwork and process the
address change. In all cases, complete Returned Mail workflows per
standard procedures. IRA Portfolio Management: Oversee the IRA
portfolio, including conducting periodic accuracy reviews of IRA
reports (RMDs and 5498s), managing annual tax documents, and
addressing escalated IRA inquiries and concerns. Account Review:
Verify availability of funds for ACH batches originated online.
Complete pending close status review weekly. ATM Settlement:
Reconcile Switch Settlement DD account and post corresponding
offset entries for debits and credits presented for payment. Visa
CAMs Processing: Process Visa Cams alerts per documented procedure
and communicate with Retail team, as needed. RDA Review: Review and
process RDA applications. Notice Verification: Verify the daily
total notices printed from the Jack Henry Notice Verification
emails against the Jack Henry system reports in Synergy. Federal
Withholding Review: Review and process Federal Withholding payments
in accordance with established procedures and regulatory
requirements. Interest Check Processing: Process and distribute CD
and IRA interest checks in accordance with procedures. Account
Verifications: Respond to audit confirmations on behalf of FRB
customers, ensuring accuracy and compliance with established
procedures. Departmental Support: Collaborate with and provide
expert support to other departments on deposit and electronic
banking-related matters. Proactively address inquiries and research
requests to maintain smooth operations. Backup Support: Provide
back-up support for other Deposit Operations personnel, stepping in
as needed to maintain seamless operations. Continuous Improvement:
Identify areas for process improvements and recommend enhancements
to optimize workflow and ensure regulatory compliance.
Requirements: Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills. Excellent
organizational skills and attention to detail. Excellent time
management skills with a proven ability to meet deadlines. Strong
analytical and problem-solving skills. Working knowledge of banking
regulations, including Reg D, Reg E, BSA & AML. Ability to
prioritize tasks and to delegate them when appropriate. Ability to
function well in a high-paced and at times stressful environment.
Proficient with Microsoft Office Suite or related software.
Supervisory Responsibilities: None. Education and Experience: High
School diploma or equivalent. At least two years of related
experience required. Physical Requirements: Prolonged periods of
sitting at a desk and working on a computer. Must be able to lift
up to 15 pounds at times. First Resource Bank is an Equal
Opportunity Employer PId630190acdea-25448-39358344
Keywords: First Resource Bank, Bloomfield , Deposit Operations Specialist, Accounting, Auditing , Exton, New Jersey
