Welcome Center Associate- Membership
Company: Metropolitan YMCA of the Oranges
Location: Hamburg
Posted on: February 15, 2026
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Job Description:
Job Description Job Description Description: We are an all -
inclusive organization joined together by a shared commitment to
nurturing the potential of kids, promoting healthy living and
fostering a sense of social responsibility. As a growing, mission
focused, and future-oriented association of YMCAs, the Metro YMCA
of the Oranges has an exciting opportunity for a highly motivated,
mission-driven, candidate to join our team. Sign on bonus may apply
Requirements: Essential Functions: Greet members & guests
professionally and cordially on a consistent basis and with smile
and with enthusiasm as they enter & leave the YMCA. Become aware of
members’ needs and efficiently respond to their inquiries. Use
Listen First skills during consultations and tours, and the overall
interactions with members, guests and co-workers. Learn members’
names. Verify all patrons for membership upon entering building.
Confirm memberships are current in our membership database. Enter
member access to the facility. Answer telephone within 3 rings and
with appropriate phone protocol. Answer questions about our
facility and programs clearly and in a caring manner. When
uncertain of the answer to a question, obtain the inquiring party’s
contact information and verify that a staff person will get back to
them promptly. Transfer calls properly and take accurate messages
for staff persons who are not available. Handle negative feedback
in a courteous manner; Forward members’ suggestions to immediate
supervisor. Refer members to the appropriate Y staff person for
further information whenever necessary. Ensure that members and
guests feel welcome at the Y. Promote positive member relation both
with staff and with other members. Maintain a professional
appearance. Wear name tag and YMCA staff shirt during work shifts.
Wear pants other than jeans or sweatpants. (Loose fitting shorts no
shorter than knee length are permissible during the warm months of
the year). Closed shoes or sneakers are permissible; No excessively
high heels. Properly process each end of shift report so that all
paperwork matches all monetary transactions properly. Charge
appropriate fees for services according to the YMCA policies,
procedures and the membership type. Receipt program and facility
registrations promptly and accurately. Arrive for work shifts in a
timely manner, and work the entire shift as scheduled unless
coverage for a portion of the shift has been pre-arranged. Find
replacement for shift if unable to work. Notify supervisor in
advance of the substitution arrangement whenever possible. Avoid
excessive requests for shift coverage, unless there is a medical or
an emergency situation that must be addressed. Do not leave the
Welcome Center Desk unattended unless there is a true emergency
situation. Address emergency situations promptly, professionally
and in accordance with our emergency procedures. Distribute
Band-Aids and ice as needed. Complete accident reports for any
medical situations requiring our attention. Complete incident
reports for any unusual situations that occur during work shifts.
Notify senior staff on duty of these situations promptly.
Participate in and support the Annual Campaign. Provide feedback to
supervisor in a timely manner. Participate in workshops, trainings
and seminars that will enhance professional growth. Share
responsibility for the success of the overall Branch performance
and help maintain a positive image for the YMCA. Demonstrate and
model the YMCA’s four core values of Caring, Honesty, Respect, and
Responsibility. Exhibit personal and professional behavior in a
manner consistent with the best interest of the Association, so as
not to bring discredit to the Association. Cooperates, work
effectively and congenially with all YMCA staff members,
volunteers, and members of the Association. Perform such other
job-related duties as may be periodically assigned by the
Supervisor. Requirements/Qualifications: High School Diploma.
Associate Degree in Business or related area a plus. Minimum of one
(1) year experience in customer service and/or sales preferred.
Strong communication and interpersonal skills Excellent customer
service and interpersonal skills. Very organized and detail
oriented. Computer literacy in Microsoft Office programs. Prior
knowledge of Active-net and Camp Brain Software is a plus.
Bilingual ability (Spanish/English) preferred. Ability to respond
to emergency situations within the policies and guidelines of the
YMCA and in a calm and professional manner. Ability to work under
minimal supervision and making sound decisions within the
guidelines of the YMCA. Ability to communicate with a wide variety
of members and guests in a professional manner, displaying tact and
diplomacy when needed. Part Time Benefits: We offer a competitive
compensation and benefits package, which includes paid sick leave,
a legal plan, disability insurance, life insurance, 12% retirement
benefits upon eligibility, a 403 (b) plan, an employee assistance
program, professional development opportunities, Metro Y program
discounts, and complimentary use of YMCA facilities. *Full job
description provided upon interview process.*
Keywords: Metropolitan YMCA of the Oranges, Bloomfield , Welcome Center Associate- Membership, Customer Service & Call Center , Hamburg, New Jersey
