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Associate Account Operations Manager

Company: Allport Cargo Services USA, Inc.
Location: Bloomfield
Posted on: March 16, 2020

Job Description:

Seeking candidates who how experience or want to learn 3PL provider side of business. Responsible for operational and technical management for named ACS accounts. Position will facilitate, monitor, and integrate the ACS USA service offering, both internally and externally, to optimize service delivery, customer value/satisfaction, and to drive continuous improvement.
-- Own and manage the overall execution of account at an Operations management level, carrying out specific requirements as documented in the customer SOP and destination account management document.-- Maintain strong contact/relationships with global customers and ACS regions supporting those customers.-- Develop and maintain in depth knowledge of customer's business and associated supply chain requirements-- Drive operational excellence, improvement and operational SOP execution / compliance / qualityo Create internal performance score-cardingo Conduct root cause analysis -- Develop and ensure necessary metrics/KPI's are maintained and sustained for all operational aspects of the business -- Implement solutions to address and correct identified issues pro-actively. o Provide root cause analysis, drive continuous improvements and execution of solutions. o Minimize customer-perceived service failures through planned performance monitoring and operational guidance-- Monitor service levels to ensure that performance statistics meet customer and ACS contractual requirements-- Ensure compliance to operational, regulatory and administrative policies and procedures-- Execute customer's strategic initiatives to drive continuous process improvement and create long term valueo Analyze both new and existing businesses to generate additional revenue opportunities. o Implementation Project Management-- Escalation Line EDI troubleshooting and issue resolution-- Participate in ACS global and regional control tower management discussions to share best practices -- Account activities supported by GTN platform for workflow management.-- Business Intelligence- Creation and Analysis of customer reports-- Prepare and facilitate QBR's-- Ensure the transfer of best practices throughout the area of responsibility -- Ensure resource management / equipment planning processes are properly defined, deployed and measured.Education:BS in Logistics / Supply Chain / International business / Project Management; or equivalent in experience (1-3 years)Will consider recent Supply Chain Graduate with appropriate course work and relevant Summer Internship experience.

Keywords: Allport Cargo Services USA, Inc., Bloomfield , Associate Account Operations Manager, Executive , Bloomfield, New Jersey

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