Senior Supply Chain Account Manager
Company: Allport Cargo Services USA, Inc.
Posted on: May 15, 2022
Senior Supply Chain Account Manager
What makes Allport Cargo Services a success is our people and their
commitment to excellence!
Our team of global logistics professionals brings together decades
of experience in every link of the supply chain. With the diversity
of our business, the Allport Cargo Services provides a wide range
of challenging opportunities and an ideal environment for
career-minded individuals. We are currently looking for a Senior
Supply Chain Account Manager to join our growing office in
Bloomfield, New Jersey.
The role of this position provides Global Account Management to key
ACS USA Customers (as the business requires). This senior role
ensures a quality delivery of a predefined operational supply chain
solution and is responsible for customer relations with all account
stakeholders; facilitate, monitor, and integrate the ACS USA
service offering, both internally and externally, to optimize
service delivery, customer value/satisfaction, and to drive
Duties and Responsibilities:
- Own and manage the overall execution of account at an operations
management level, carrying out specific requirements as documented
in the customer SOP and destination account management
Provide training and tools for new hires and/or continuous
education for all assigned team members.
Execute performance reviews, goals & objectives and incentive
schemes for direct reports and managing HR related issues.
Maintain strong contact/relationships with global customers and ACS
regions supporting those customers.
Develop and maintain in depth knowledge of customer's business and
associated supply chain requirements.
Develop a trusted advisor relationship with customer stakeholders
and executive sponsors.
Ensure the timely and successful delivery of our solutions
according to customer needs and objectives.
Ownership and maintenance of local tariffs including new rate
requests based on customer's business growth and new location
Drive operational excellence, improvement, and operational SOP
execution / compliance / quality:
Create internal performance score-carding.
Conduct root cause analysis
Develop and ensure necessary metrics/KPI's are maintained and
sustained for all operational aspects of the business.
- Implement solutions to address and correct identified issues
Provide root cause analysis, drive continuous improvements and
execution of solutions.
Minimize customer-perceived service failures through planned
performance monitoring and operational guidance.
Monitor service levels to ensure that performance statistics meet
customer and ACS contractual requirements.
Ensure compliance to operational, regulatory, and administrative
policies and procedures.
Execute customer's strategic initiatives to drive continuous
process improvement and create long term value:
Analyze both new and existing businesses to generate additional
Implementation Project Management
Escalation Line EDI troubleshooting and issue resolution.
Lead ACS global and regional control tower management discussions
to share best practices.
Facilitate regular QBR's and subsequent actions.
Develop, Implement and Monitor initial Maturity Model.
Provide market updates to the customer, market trends, carrier
alliance statuses that may affect the day-to-day operations.
Ensure the transfer of best practices throughout the area of
Lead implementation for customer new projects or integrations.
BS in Logistics / Supply Chain / International business / Project
Management; or equivalent in experience (minimum 5 years)
Five (5) + years strong working knowledge of international
transportation & logistics (preferably in ocean 3PL/4PL/PO
Strong understanding of China custom export and import regulations
will be an added advantage.
Experience with process mapping, definition, and documentation (via
Infor Nexus knowledge and capabilities preferred.
Comprehensive knowledge of transportation modes, tariffs, and
Working knowledge of EDI concepts and processes and ERP systems
Advanced proficiency in MS Office Products (Excel, PowerPoint, and
Visio) as well as proficiency of supply chain concepts i.e.,
International Supply Chain, Inventory Management, Compliance,
Distribution and/or Procurement
A well-organized self-starter who is highly detail oriented.
Excellent interpersonal, organizational and both written and verbal
Experienced in customer interaction i.e., customer service, sales,
sales support, or customer solutions.
Ability to represent the function effectively in dealings with
internal customers and vendors is essential
Keywords: Allport Cargo Services USA, Inc., Bloomfield , Senior Supply Chain Account Manager, Executive , Bloomfield, New Jersey
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