Solution Architect

Company: NICE
Location: Hoboken
Posted on: April 15, 2024

Job Description:

OVERVIEW:
This is a rare opportunity to work with an innovative product launching in an area new to cloud services. The primary focus is deploying, maintaining and supporting state of the art cloud-deployed solutions for digital evidence management for Public Safety customers worldwide.
Assisting product teams to successfully introduce new products/versions. Champion supportability and preventative action on behalf of our customers.
DAY TO DAY ACTIVITIES:

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• Provisioning, deploying, monitoring, patching and upgrading enterprise cloud software. Working closely with the development team to ensure the successful deployment of software packages.
  
• Support of production systems and replication of customer issues on test systems to diagnose and repair without jeopardizing customer data or operations.
  
• Defining and implementing regular maintenance and health monitoring procedures.
  
• Work effectively with staff in all areas of the business, escalating when appropriate to management and/or R&D. Take into account technical and commercial relationships with end-users, partners and service providers.
  
• Gradually take over the responsibility of SecOps Team Lead
  
• Participate in a 24-7 Out of Hours call out rotation.
  
• Cost Management of solution and services.
  
  EDUCATION:
  
  • 
    
  • The successful candidate is likely to have higher education qualifications in science or technology subjects. A degree-level qualification is desirable.
    
  • The ideal candidate is a rapid learner, self-motivated and a good communicator and problem solver. A high quality of work is also particularly important.
    
  • Relevant technical customer support experience preferred, particularly within a Public Safety environment. Understanding what represents good 'customer service' and how to deliver it is essential.
    
    ESSENTIAL EXPERIENCE:
    
    • 
      
    • Experience in supporting web based software provided as a service
      
    • Experience with scripting in Linqpad, Powershell or similar
      
    • Experience administering databases (Microsoft SQL) and basic querying
      
    • Knowledge of Windows server and client technology
      
    • Knowledge of network principles (IP addressing, firewall rules, network security groups etc)
      
    • Efficient, effective and respectful communication skills both with customers and within internal departments. Including;
      
      • 
        
      • Excellent written and spoken English
        
      • Good listener, able to identify and validate assumptions
        
      • Able to use effective questioning to confirm understanding of a customer problem and then provide help to solve it
        
        
      • Methodical troubleshooting, technical skill and attention to detail used in diagnosing problems and reproducing issues in a local environment
        
      • Multi-tasking and time-management to prioritize and switch between varied tasks
        
      • Focused and calm under pressure
        
      • Careful record keeping
        
      • Able to use initiative and to work effectively both independently and as part of a team
        
      • Be able to obtain security clearances (CJIS)
        
        USEFUL SKILLS:
        
        • 
          
        • Experience of Programming (e.g. C#)
          
        • Scripting experience in Linqpad, Powershell or similar
          
        • Experience with Azure(AZ900 and AZ104 certifications)
          
        • Experience with Postman or Fiddler
          
        • Understanding of .Net applications
          
        • Knowledge of Linux Operating System
          
        • Experience with ServiceNow (SNOW) ticketing system.
          
        • Knowledge share with ability to document learned skills.
          
          TRAVEL:
          Candidate will be expected, to be on customer site position in NY for at least 2 years after which we intend to reallocate to remote projects or other NY projects
          
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Keywords: NICE, Bloomfield , Solution Architect, Other , Hoboken, New Jersey