Supply Chain Account Manager
Company: Allport Cargo Services USA, Inc.
Location: Bloomfield
Posted on: May 11, 2022
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Job Description:
Supply Chain Account Manager
What makes Allport Cargo Services a success is our people and their
commitment to excellence!
Our team of global logistics professionals brings together decades
of experience in every link of the supply chain. With the diversity
of our business, the Allport Cargo Services provides a wide range
of challenging opportunities and an ideal environment for
career-minded individuals. We are currently looking for a Supply
Chain Account Manager to join our growing office in Bloomfield, New
Jersey.
Position Summary:
Seeking candidates with 3PL experience either on the provider or
customer side. Responsible for operational and technical management
for named ACS accounts. Position will facilitate, monitor, and
integrate the ACS USA service offering, both internally and
externally, to optimize service delivery, customer
value/satisfaction, and to drive continuous improvement.
Duties and Responsibilities:
- Own and manage the overall execution of account at an operations
management level, carrying out specific requirements as documented
in the customer SOP and destination account management
document.
- Maintain strong contact/relationships with global customers and
ACS regions supporting those customers.
- Develop and maintain in depth knowledge of customer's business
and associated supply chain requirements
- Drive operational excellence, improvement, and operational SOP
execution / compliance / quality
Create internal performance score-carding
Conduct root cause analysis
- Develop and ensure necessary metrics/KPI's are maintained and
sustained for all operational aspects of the business
- Implement solutions to address and correct identified issues
pro-actively.
Provide root cause analysis, drive continuous improvements and
execution of solutions.
Minimize customer-perceived service failures through planned
performance monitoring and operational guidance
- Monitor service levels to ensure that performance statistics meet
customer and ACS contractual requirements
- Ensure compliance to operational, regulatory, and administrative
policies and procedures
- Execute customer's strategic initiatives to drive continuous
process improvement and create long term value
Analyze both new and existing businesses to generate additional
revenue opportunities.
Implementation Project Management
- Escalation Line EDI troubleshooting and issue resolution
- Participate in ACS global and regional control tower management
discussions to share best practices
- Account activities supported by Infor Nexus platform for workflow
management.
- Business Intelligence- Creation and Analysis of customer
reports
- Prepare and facilitate QBR's
- Ensure the transfer of best practices throughout the area of
responsibility
- Ensure resource management / equipment planning processes are
properly defined, deployed and measured.
Education/Requirements:
BS in Logistics / Supply Chain / International business / Project
Management; or equivalent in experience (minimum 5 years)
Analytical thinker with strong quantitative, and advanced Excel
skills
Ability to manipulate data in Excel utilizing formulas, V Look Up
and other advanced functions
Advanced Microsoft Office Suite
Ability to convert data from Excel into PowerPoint
presentations
Knowledge of Infor Nexus System a Plus
Strong interpersonal skills and ability to communicate
professionally with co-workers and vendors at all levels
Travel Requirements:
- Some travel required approximately 25% per Annum (Domestic and
International)
Keywords: Allport Cargo Services USA, Inc., Bloomfield , Supply Chain Account Manager, Professions , Bloomfield, New Jersey
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