Customer Service Representative

Company: Tom Birks Agency
Location: Bloomfield
Posted on: May 16, 2022

Job Description:

Job DescriptionOur Allstate Insurance Agency in Bloomfield, NJ is rapidly growing and we are looking to hire the right individual to fit right into our company. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible to provide exceptional customer service to our current and new clients, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.

Benefits

• Salary + Bonuses
• Life Insurance and Disability Benefits
• 401K Plan
• Medical/Dental/Vision Plan
• PTO
  
  Responsibilities
  
  
  • Deal with customer billing issues
  • Handle all incoming claim calls from customers.
  • Conduct Customer policy reviews
  • Immediately greet all customers, entering the office, in a friendly and helpful manner.
  • Treat each customer contact as a cross and up-sell opportunity including financial services products.
  • Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
  • Provide customers with additional information about new products and services.
    
    Requirements
    
    
    • Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
    • Be a great self-starter with a sense of urgency.
    • Proficiency to multi-task, follow-thru and follow-up.
    • Excellent Communication/interpersonal skills.
    • Problem-Solving Capabilities.
    • Ability and willingness to get a NJ property and casualty insurance license (Paid Training)
    • Bi-lingual (English and Spanish) is preferred but not required

Keywords: Tom Birks Agency, Bloomfield , Customer Service Representative, Sales , Bloomfield, New Jersey